Welcome to WQ Creative.
We're excited to work with you.
This page walks you through exactly what to expect, what we need from you, and how we'll work together.
Everything is structured. Everything is guided. Nothing is left to guesswork.
What Happens Next
Step 1: Book Your Strategy Session
Book your 90-minute strategy session using the link below.
Choose a time when you won’t be interrupted and can focus fully on your business.
This session sets the direction for your entire website.
Step 2: Complete your Onboarding Form and Checklist
You’ll receive an email with a link to your onboarding form and checklist.
This is where you’ll upload everything we need to build your site, including branding, photos, access details, testimonials, and tools.
Completing this early helps us move straight into strategy and avoid delays.
Step 3: We build your strategy and website
Once your strategy session is complete and your onboarding checklist is submitted, we take over.
From here, your only job is to review, approve, and provide feedback at each milestone.
We handle the rest.
Your Project at a Glance
Your website project follows our 4-phase framework:
Your full project timeline is six weeks, assuming feedback and approvals stay on schedule.
You'll always know what stage we're in and what comes next.
Clarity →
We build your foundations.
This includes your brand strategy, messaging framework, website structure, customer journey, and SEO direction.
You receive a full strategy document to guide the build.
Connection →
We write your entire website.
All core pages, service pages, calls to action, and SEO structure are written for you.
You review and approve before design begins.
Conversion →
We design and build your website.
Your site will be mobile-friendly, fast-loading, easy to update, and built to convert.
You review the first draft and provide feedback.
Continuity
We prepare you for launch.
This includes testing, Google setup, enquiry or booking system, training, walkthrough, and 30 days of post-launch support.
Your website goes live with confidence.
What We Need from You
To keep your project running smoothly and on schedule, there are a few things we’ll need from you during onboarding.
You’ll be guided through everything step-by-step, but your checklist will include:
Your completed onboarding form
Website inspiration or examples you love
Social media links
Domain access and confirmation
Google Analytics access if applicable
Branding files if you have them
Photos and videos
Testimonials
Privacy policy and terms of use if available
Any tools or integrations your business uses
You’ll be guided through everything step-by-step, but your checklist will include:
You’ll receive a private onboarding checklist with upload fields and clear instructions so nothing gets lost and nothing is missed.
Once this is done, we take the reins and move into delivery.
Communication
and Support
You will have one main point of contact for your entire project, me, Hayley.
You will always know what stage your project is at, what is coming next, and when your input is needed. We work to clear milestones with structured feedback rounds so nothing feels rushed or confusing.
You will receive regular progress updates throughout the build so you are never left wondering what is happening.
We do not disappear mid-project. You are supported the whole way through.
After Launch
Once your website is live, you will receive full training so you know exactly how to use it with confidence.
You will also get video walkthroughs you can refer back to anytime, plus 30 days of post-launch support for any tweaks, questions, or small adjustments.
If you want ongoing care, visibility, and growth support, you can continue with a Site Success Plan after launch.
Training included
You'll know how to manage your site with complete confidence and ease.
Ongoing support
Thirty days of adjustments, answers, and guidance after your site launches live.
Our Commitment to You
We are committed to delivering on time, leading with strategy, building a website that supports your business long-term, and making the entire process calm, clear, and well-managed.
Your website is a business asset. We treat it that way
Questions?
If you ever feel unsure, stuck, or confused, reach out.
We are here to guide you.
Let’s Get Started
Your welcome email is on its way.
We are looking forward to building something great together.
